In my years working in GP practices, I saw firsthand how difficult it can be...

https://www.save-bookmarks.win/for-many-of-us-navigating-the-nhs-can-feel-like-a-bit-of-a-maze-digital

In my years working in GP practices, I saw firsthand how difficult it can be for patients to navigate the system, from booking routine checks to waiting for specialist referrals