Listen without rushing to fix things, ask what would help, and offer a...

https://sticky-wiki.win/index.php/How_Do_I_Help_Someone_Compare_Treatment_Options_Without_Pressuring_Them%3F

Listen without rushing to fix things, ask what would help, and offer a practical step, like going with them to an appointment. Try: “I care about you. Want me to sit with you while we plan?” Keep clear boundaries