Not every negative review is here to stay. Google has specific policies against...

https://www.logo-bookmarks.win/google-reviews-are-a-vital-part-of-your-business-reputation-but-not-every

Not every negative review is here to stay. Google has specific policies against spam, harassment, and conflicts of interest. While success isn't guaranteed and outcomes vary, you can often remove reviews that cross the line. The secret is preparation