Voice AI can get answers wrong when it mishears or misunderstands your...

https://zoom-wiki.win/index.php/What_Happened_in_the_Air_Canada_Chatbot_Case_and_Why_It_Matters_for_Voice

Voice AI can get answers wrong when it mishears or misunderstands your questions. A simple way to catch mistakes is using readbacks — for example, repeating order IDs back to you before confirming