Voice AI sometimes gets answers wrong because it mishears, guesses, or jumps...

https://technivorz.com/how-do-i-design-a-spelling-alphabet-that-works-on-narrowband-phone-audio/

Voice AI sometimes gets answers wrong because it mishears, guesses, or jumps the gun on incomplete info. A simple way to catch errors is adding readbacks for order IDs—asking the caller to confirm what the system heard before moving on