Voice AI sometimes gets answers wrong because it mishears, guesses, or jumps...

https://telegra.ph/Should-Refunds-Above-a-Threshold-Require-Human-Approval-in-Voice-Agents-09-28

Voice AI sometimes gets answers wrong because it mishears, guesses, or jumps the gun on incomplete info. A simple way to catch errors is adding readbacks for order IDs—asking the caller to confirm what the system heard before moving on